Privacy Policy

STORYTOURS AI LLC (“we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use StoryTours.ai.

1. Information We Collect

When you purchase a digital tour, we collect the necessary information to process your payment and deliver your product. This includes:

• Name
• Email Address
• Phone Number (optional, for SMS delivery if applicable)
• Payment details (processed securely via Stripe; we do not store your full credit card number).

2. How We Use Your Information

We use your information exclusively to:

• Process transactions and prevent fraud.
• Deliver your digital voucher codes and download links.
• Provide customer support.
• Send critical operational updates regarding your purchase.

3. Third-Party Service Providers

To fulfill your order, we securely share necessary data with essential third-party infrastructure providers. We do not sell your data to marketing agencies or data brokers. Our operational partners include:

• Stripe: For secure payment processing.
• Postmark: For automated email delivery of your voucher codes.
• Airtable & Make.com: For inventory management and order routing.
• VoiceMap: The platform used to redeem your code and access the audio.

4. Cookies and Analytics

We use privacy-focused analytics (such as Plausible Analytics) to monitor website traffic. This system tracks overall trends and button clicks but does not use invasive tracking cookies or collect personally identifiable information across other websites.

5. Your Data Rights (GDPR Compliance)

If you are accessing our site from the European Economic Area (EEA), you have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at operations@storytours.ai.